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Disputes & crisis

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  • Rehearse the crisis, read the rules

    At Governance Now 2026 I ran two sessions: a taster of the Culture Crisis Lab, and a close look at what model governing documents…

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  • AI-generated complaints: a new challenge for organisations

    Organisations face a new challenge: the perfectly phrased, highly legalistic, and often voluminous AI-generated complaint. Tools like ChatGPT have democratised drafting formal grievances. While…

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